Effective Date: 28/4/2024

Thank you for purchasing Figscreen, a Figma plugin provided by figscreen.com (“we,” “us,” or “our”). We strive to provide a quality experience and aim for complete satisfaction. Please read our Return and Refund Policy carefully before purchasing or using our Service.

1. Digital Product Nature

Figscreen is a digital software product that is delivered electronically through the Figma platform. Due to the intangible nature of digital goods, we generally do not offer refunds once the product has been accessed, downloaded, or used, unless otherwise required by applicable law.

2. Refund Eligibility

We may offer refunds under the following limited circumstances:

• If you are unable to access or use Figscreen due to technical issues originating from our side, and those issues cannot be resolved within a reasonable timeframe after reporting.
• If the product description was materially different from the actual functionality delivered.

To be eligible for a refund, you must submit a refund request within 7 days of your purchase, along with detailed information and evidence of the issue encountered.

3. How to Request a Refund

To request a refund, please contact us at support@figscreen.com with your order details, including:

• Full name
• Email address used for purchase
• Date of purchase
• Proof of purchase (e.g., receipt or transaction ID)
• A detailed description of the issue

We will review your request and respond within 5-7 business days.

4. Refund Processing

If your refund is approved, we will process the refund to your original method of payment. Refunds may take up to 10 business days to appear on your statement, depending on your payment provider’s policies.

5. Contact Information

If you have any questions or concerns regarding our Return & Refund Policy, please contact us at:

• Email: support@figscreen.com
• Website: figscreen.com